The many beautiful things of life

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♥Does it only baffles me how in a minute he is all over you

He’s calling,

He’s texting,

He’s visiting, and always wanting to be just by your side

…..then boom he wants to disappear♥.

Is there something we do as women unconsciously that push our men away?

Are men just plain irresponsible?

♥Do we really come from different planet (Venus – Mars) and as such can’t co-habit?

The big question is….what do men really look out for in relationships?



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My journey to the naturals

Woke up with the need to have a different look as NYSC was coming to an end.

I colored my tips wine red, yet, I wasn’t satisfied so I thought to myself “why not cut it all off and start from bottom up, but……..I couldn’t get myself to loosing all my very nourished hair of so many years, so I decided to take it one month after the other.


When it was time to visit the salon and apply relaxer, I washed it instead and h*ll yes, I felt crazy.

Anyways it’s been 10 months down the line and this is what I have to show for it….A very spongy full blown African woman hair.

Kudos to muah. The journey has just begun.

I will trim off the tips as I progress with my growth.


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How you swung me in that cradle

Singing lullaby to make me sleep

Oh! So gentle I lay in your arms enjoying the warmth and security therein

So much care you gave and made me grow so healthy and strong

Even nights when I kept up you tendered to all my needs and beamed with smiles

For all those many times you held my tiny hands and laugh just looking at me flutter my tiny legs

So much joy you felt thye day I took my very first step said my first word

Thank you mom for love so pure

Cares and attention undivided, advice that kept me straight.

…Prayers that kept me safe.

Thank you mom for all you are and all you always will be.

I love you

Happy birthday Maiworld!

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The Emotionally Intelligent Customer Service Officer

The mechanisms of business can be overwhelming. Even the simplest problems can splinter into energy-sapping challenges-rife with internal hurdles like politics, communication problems, or lack of support. In customer experience management those challenges can threaten how we relate to customers as people. In our embrace of data points -armed with our head-down, hurdle-jumping mindset – we can turn our noble cause into an awful lot of work – George Jacob 

Emotional intelligence is the ability to sense, understand and effectively apply the power and acumen of your emotions and the emotions of others in order to facilitate higher levels of collaboration and productivity.

As a customer service professional you would have at some point, encountered irritated, angry and even irrational customers; however, tuning into customers’ emotional needs is a prerequisite for achieving customer engagement and satisfaction. This is important because engaged customers are the ones that stick around for years. They bring in new business with their ebullient recommendations, ultimately boosting organization’s profit margin, share price, and ROI. Customers’ emotions aren’t one-size-fits all. In order to figure out what each customer wants, front-line officers must have tools that help them maximize their own emotional intelligence.

There are five dimensions of emotional intelligence: self-awareness, self-regulation, motivation, empathy and social skills.

  • Self-Awareness – the ability to recognize and understand your moods, emotions and drives, as well as their effect on others. Accurate assessment of who you are.
  • Self-Regulation – the ability to control or redirect disruptive impulses and moods, and the propensity to suspend judgment to think before acting. Being conscientious.
  • Motivation – a passion to work for reasons that go beyond money or status and a propensity to pursue goals with energy, drive, passion, and persistence.
  • Empathy – the ability to understand the emotional makeup of other people.
  • Social Skills – a proficiency in managing relationships and building networks.

It’s easy to see the connection between EQ and customer service. When your staff is better equipped to understand their own emotions, they can more effectively temper their reactions to deal with the issues of the customer.

Likewise, being able to better understand customers’ emotions will help them see through the clouds of reaction and approach each problem more clearly.

Contact centers must remember that customers today aren’t just guided by traditional market drivers, but are equally influenced by emotional experiences with a brand. If customer service officers are upbeat and empathetic to their customers, there’s improved customer engagement. Engaged customers will not only boost profit margins, but bring business for years to come.

Ultimately, the essence of customer service is empathy, our job is to help them, and so they will come back again. If we can show more value, treat them kindly, and make their lives easier, then we’re giving them reasons to come back. Customers are people, with needs to satisfy and problems to solve.


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For most of my adult life I’d wanted a mentor but didn’t know how to find one. It wasn’t until five months ago sitting in a cafe with a friend over a cup of coconut ice cream which by the way is my favorite that it dawned on me.

Finding career mentors may actually be easier than you think, but asking someone you don’t know to be your mentor can be intimidating. A lot of factors contribute to it.

We have been together for most of that sunny Saturday and she had listened to me whine and whine over and again. Little girl as she fondly calls me, I think you have been getting this all wrong from the start.

There are certain things you should put into consideration before setting out to look for /contacting a prospective mentor. Questions you should ask and answer.

Here are a few:

  • What kind of mentor do you want, in what areas of life do you need mentorship – career, personal, or business?
  • What are your specific expectations and the role you want a mentor to play for instance, in your career?
  • Do you want someone who can help your stalled networking attempts, assist you in learning more about a certain industry or provide guidance on how to be a successful entrepreneur?

Clarifying your expectations, goals and objectives will ensure that you find the right mentors and that the relationships benefit your professional goals.

  • Think outside the cubicle and don’t restrict yourself.
  • Set up a meeting.
  • Be clear with a mentorOnce you’ve found someone who agrees to be your mentor, make sure you share the same commitment to your expectations.
  • Overcome your jitters, mentors don’t bite.

After an evening of tête-à-tête I left with a better understanding and knew it was time to put pen to paper.

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Every now and then a man would do little things such as litter dirty clothes on the floor, not remember to keep the toilet seat closed, and leave wet towel on the mattress. Over and again his woman would say things like “Can you please stop dropping the towel on the mattress and all over the house?”

It isn’t a big deal to him, truth is, and it might never be

I have heard a few men talk about this and it seem to them that she is just nagging and by the way what is in a wet towel being on the floor or on the couch or even in the kitchen. It takes only a few seconds to put it in a proper place; she doesn’t have to make an issue of this. We should be having a wonderful Saturday but instead she chooses to spoil it with her little batter here and there

Truth is you don’t have to understand WHY she cares so much about that stupid toilet seat after all.  Unfortunately, most guys don’t know that she’s NOT fighting about the seat and wet towels. She’s fighting for acknowledgment, respect, validation, and his love

I think a lot of times, women don’t think it’s possible that their Men don’t know how their actions make them feel because they have told him, sometimes with tears in her eyes, over and over and over and over again how upset it makes her and how much it hurts

And this is important, not because she just says it but because as a woman I know it truly hurts. The ache goes deep and almost feels like a physical pain.

All she wants really is for him to Listen and feel and not say “I have to do this bullshit thing for my woman/wife again. It’s: “I’m grateful for another opportunity to demonstrate to my woman/wife that she comes first and that I can be counted on to be there for her, and needn’t look elsewhere for happiness and fulfillment

One very important factor of note is the feeling of appreciation and respect by one’s better half as this is essential to living a purposeful and meaningful life. A man would love to have the respect of his wife and there are things we can do as women to help them as an olive branch instead of blaming them for every breakdown. I would talk about this in series two

Once someone figures out how to help a man equate the towel situation (which does not, and will never, affect him emotionally) with DEEPLY wounding his wife and making her feel sad, alone, unloved, abandoned, disrespected, afraid, etc.… Once men really grasp that and accept it as true even though it doesn’t make sense to them?

Everything changes forever

Points to note:

  • Telling a man something that doesn’t make sense to him once, or a million times, doesn’t make him “know” it any better
  • Men are capable of behavioral change—(even when they don’t understand us or totally agree with our thought process)—can have a great relationship
  • Since none of us are psychic and no one talks to us about these things, we’re usually flying blind….so give him the benefit of doubt

Above all, LOVE is seeking the good of the other at the expense of the self without expectation of return as the love given by one must be voluntarily reflected back

Every relationship should be rooted in open and honest dialogue. When you choose to love someone, it becomes your pleasure to do things that enhance the well-being of the other party

If as a woman you find yourself in this situation, learn to forgive and love him regardless unconditionally….He’s your baby